On a recent trip to New York, a gate agent literally turned and ran from me to close the aircraft door. While I missed dinner with colleagues in New York, it taught me a valuable lesson in empowering people, process-creation and metrics.
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On a recent trip to New York, a gate agent literally turned and ran from me to close the aircraft door. While I missed dinner with colleagues in New York, it taught me a valuable lesson in empowering people, process-creation and metrics.
Read morejoe@josephgranato.com